Carpet Cleaning FAQ

What Method of Carpet Cleaning do you use?

There are many different method of carpet cleaning. At Hook Carpet Cleaners we believe the best results are achieved with Hot water extraction, or steam cleaning. The Method which we go through is as follows:

1) We pre vacuum your carpets to remove any surface soils,

2) We Clean right up to and round the edges of your carpet with a special hand tool so we don't damage your walls

3) We pre spray your carpet with a special solution to break down, fats & grime, it help to break down soils in the carpet and kills dust mites an other pesticides.

4) We agitate the pre spray into the carpet to help the solution work, sometimes we will do this by brush, however for engrained soils, we will use a rotary machine, allowing a powerful clean.

5) We leave the Solution to work, this time may be 30 seconds or half and hour, it depends on the type and amount of soil

6) A high Pressure hot water extraction. This injects a rinse agent into your carpet, the powerful vacuum then removes any soils, solutions and stains from your carpet cleaving them dry within hours!

7) We will turn our attention to any specialist stain removal that did not come out as part of the cleaning process

8) Finally, we will reset the carpet pile to allow correct, proper and efficient drying.

Is it true that once you have had your carpet cleaned they get dirtier quicker?

Many years ago when cleaning by shampoo was the normal way that people tackled carpet cleaning themselves, this was true. However the chemicals and Cleaning Machines are much more sophisticated these days therefore (providing the carpet cleaning is carried out correctly) rapid re-soiling shouldn't take place. At Hook Carpet Cleaners we use powerful machines to extract any cleaning residues which can cause rapid re-soiling of the carpet.

Does the property matter if it is furnished or unfurnished?

Not at all, we are more than happy to move and replace your items of furniture, we do however ask you move any small items of clutter from the rooms/areas due to be cleaned.

Do you need someone to come and visit the premises beforehand?

We offer all our customers a free no obligation site visit and quotation, this allows us to provide you with efficient information about the standard of service you can expect from Hook Carpet Cleaners and ask any questing that you may have. We are happy for you as the client to provide us with measurements, however we will always confirm these measurements before work starts.

How long does the cleaning process typically take?

The time that Carpet Cleaning takes will vary from customer to customer, and will depend on how much furniture there is to move and the soiling/staining of the carpet.

How long will my carpet/suite take to dry?

We expect most carpets to be touch dry within 2 – 4 hours, however it is impossible to suggest a complete drying time for carpets, there are so many different factors which affect the speed at which materials dry. However, all fabrics should be completely dry within 24 hours and in many cases a substantial amount quicker than this.

Do you use chemicals to clean?

At Hook Carpet Cleaners we are very aware of the green issues concerning our environment, We offer a range of Cleaning methods including an eco-friendly ' natural range' of cleaning products. It is important to remember the context of the word 'chemical' Every cleaning solution contains chemicals. Water in itself is a chemical. This is the main basis upon the solution which carpet cleaners use - A cleaning chemical diluted within water to create the cleaning solution required.

Will all the stains come out?

In many cases most of the stains will be removed from the carpet cleaning process. Although some stains may need more specialist treatment to remove them. In some circumstances, it may be impossible to remove a stain from the carpet. Hook Carpet Cleaners would always recommend contacting a professional before attempting any stain removal yourself.

Do you use steam?

We have a range of Carpet Cleaning Methods which include the 'Hot Water Extraction Cleaning Method' Also known as steam cleaning. Great care should be taken when using steam to clean carpets, some times it may be necessary to use a far 'cooler' cleaning solution to stop the carpet shrinking or loosing shape. A professional carpet cleaner should identify this before cleaning begins.

Should I Invest in after-care products such as Scotch Guard?

Bubble Cleaning Services is committed to providing its customers with factual information about carpet care. In some cases we may suggest applying a stain guard treatment to you carpet, however this will depend on several factors specific to your carpet. Ask a member of our team for more information on after care products.